Delivery & Returns

Dispatch

Malmakswatershop.co.nz guarantees to dispatch orders within 48 hours (2 working days) of receipt of payment for goods ordered on this site.

Malmakswatershop.co.nz undertakes to keep all products in stock but if by heavy demand or shipping issues we are unable to comply with this undertaking we apologize and will place an “out of stock” notice and an ETA of the next shipment next to the affected product.

Returns Policy

Malmakswatershop.co.nz is committed to providing quality products to our customers. If for any reason you are not completely satisfied with any product, please return it to us in its original condition within 14 days of receipt and we will either replace it or refund your purchase price using the original payment method.

Please courier the product to:

29 Whitford Maraetai Road

Whitford Village
Auckland
2149

 

Unfortunately, your courier charges on returns are not refundable. However, if you are returning an item for a prior agreed exchange you will be reimbursed for the delivery charge after we are in receipt of the product.

Our Quality Control team inspects every delivery to ensure that the products you receive meet our high quality standards. However if you do receive a product which is faulty, please don't hesitate to call us on 09 5308872 to arrange free return delivery and an exchange or refund.

Malmakswatershop.co.nz uses couriers that insure the goods in transit against damage to a maximum of $1500.00.

Please ensure you check your delivery for any damage prior to signing the delivery docket for the product.

Malmakswatershop.co.nz may refuse to exchange damaged goods if signed for; acknowledging or accepting the goods have been received in good condition.

Should a fault appear after a product has been used/installed it may be covered under warranty.