FAQ - Online Ordering

Is my credit card number safe?


Secure order processing is of paramount importance to us at Malmakswatershop.co.nz. Security is provided by industry standard Secure Socket Layer (SSL) technology (128 bit encryption). All sensitive personal and financial information entered during the checkout process, including your credit card number, is encrypted while traveling over the Internet. Your Internet browser will display either a 'complete key' icon in the lower left corner (Netscape Navigator) or 'lock' icon in the lower right corner (Internet Explorer, Firefox) of your screen when the SSL technology is enabled.


How do I know if my order went through?


Once your order is placed, you will be taken to an order confirmation screen that will provide you with an order tracking / reference number. You should receive a confirmation e-mail within a few hours, or in the morning of the next business day. This email indicates that your payment was successfully approved and that your order has been processed.

 

If you have any questions about your order, please:

 

  • Call us on: 09 530 8872

  • Email us

  • Visit our shop at:
    29 Whitford Maraetai Road
    Whitford Village
    Auckland
    2149


I am having problems adding items to my shopping cart or using the checkout - what should I do?


Your browser settings or a firewall may be conflicting with our order system software. You can place your order by phone by calling us on 09 5308872 .


DO NOT EVER EMAIL YOUR ORDER TO US.  DO NOT EVER SEND US YOUR CREDIT CARD DETAILS BY EMAIL OR THROUGH OUR CONTACT PAGE.  EMAIL AND OUR CONTACT PAGE DO NOT PROVIDE THE SAME SECURITY AS USING OUR ONLINE SHOPPING SYSTEM.  IF YOU ARE HAVING PROBLEMS PLEASE CALL US ON: 09 530 8872.


What are your Terms & Conditions, Privacy Policy, Guarantee Policy and Returns Policy?

Please refer to the respective links found on the bottom of each web page.